Frequently Asked Questions
Everything you need to know about shopping with Lorenzo.
What is the standard shipping timeframe?
Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location.
How can I return an item?
We offer a 30-day return policy. Simply visit our returns portal, enter your order number, and print your prepaid shipping label.
What payment methods do you accept?
Lorenzo accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Klarna for installment payments.
Can I track my order in real-time?
Yes, once your order ships, you will receive an email confirmation with a tracking link to monitor your package's progress.
Do you offer international shipping?
Currently, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout.
How do I ensure I am choosing the right size?
Each product page includes a detailed size guide. If you are between sizes, we generally recommend sizing up for the most comfortable fit.